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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Applying Remote Support Technology for Maximum ImpactTechRepublic
Oracle Announces Availability of Oracle Utilities Meter Data Management 2.0 ...Advertiser Talk
all 106 news articles »
TMCnet
I recommended asking for some sort of small payback for service snafus when businesses get sloppy with customer service. Mary Rubbelke of Bloomington asked ...
and more »
Roseville Press Tribune
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -Advertiser Talk -San Jose Mercury News
all 165 news articles »
Houston Chronicle
Monday: Buses and METRORail will run on a regular Sunday schedule; no Park & Ride service; METROLift's reservation and customer service offices closed and ...
TechRepublic
Learn how to deliver a great customer experience that keeps them coming back for... How to Improve Customer Service Oracle Discover how a good customer ...
Improving First-Call Resolution with Team Collaboration TechnologyTechRepublic
all 22 news articles »
Seattle Times
On the other hand, Home Depot still lags archrival Lowe's and smaller hardware stores for customer service, external surveys say. ...
and more »
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)
all 2 news articles »
Helium
If so, you might consider a job in customer service. While it can be a drag at times, it can be a great way to obtain some extra money while you wait for ...
One News Page
ReneeSchofield RT @tzsfo: @garyvee Everyone should be the head of customer service at their company. If you're not - you're doomed. ...
CPI Financial
Al-Bawaba
Emirates NBD, a leading bank in the region, announced today the further expansion of its customer service initiatives across the wider Gulf region by ...
Corporate newsArab News
all 7 news articles »
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Ebooks, Scripts,
Websites, and more... Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More Running a successful business takes a lot of energy and... Read More Do you know you can open, answer, close and report... Read More A couple of years ago I had a call from... Read More Customer service and customer service training are vital for any... Read More There are five techniques that have been proven to be... Read More My regular readers will know that one of the things... Read More Customer service today is getting worse. Win customers over and... Read More Ever notice how customer service varies from store to store?... Read More Outsourcing seems to be the new-new thing and approximately 50%... Read More Listening to complaints, whether they're reasonable or not, is a... Read More The primary objective of a business is to get and... Read More Winning Customer ExperiencesMuch research has been done on what the... Read More Five minutes into the call I knew this client was... Read More The future of customer service is here. Technology has made... Read More Which is more important the technology or the customer?The one... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More 1. It's all about the customer. Some companies focus too... Read More Different people call their Customers by different names. If they... Read More The other day while at the book store, I came... Read More You know how it is, you believe something for so... Read More Businesses like to brag in their advertising about quality of... Read More There is a battle in Call Centers. The teams are... Read More Are wholesale buyers and retail customers really different? Frankly, there... Read More Client satisfaction starts with meeting or beating the contractual obligations... Read More
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To Complain and Win! - My Personal Recipe
Clients?Do You Really Need Them?
Automating Your Help Desk Workflow
Difficult Customers - Theres No Such Thing
Customer Service Tips - Is Your Business A Leaky Bucket?
What Every Manager Should Know About How to Prevent Customer Service Conflicts
Automating Your Customer Support
Astonish your Customers With These Customer Service Tips
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Outsourcing: The Unspoken Costs
Learning from Your Employees and Customers Complaints
Provide Exceptional Value - Grow Your Business
Customer Service - Winning Customer Experiences
Dont Work with Jerks: How to Recognize a Difficult Client Early
Putting The Service Back In Customer Service
Are You Putting Technology Before Your Customers?
What Every Employee Should Know About How to Win the Loyalty of Customers
What You Need to Know About CRM
What?s in a Name?
What Type Of Software Is This?
We Got It Wrong: Never Under Promise & Over Deliver
Committed To Your Customer? Prove It When They Complain!
Quality vs. Quantity
Wholesale Buyers Versus Retail Customers
Over Deliver - The Key to Customer Satisfaction
Affordable and Reliable Web Hosting Starting at $1.95/Month
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
Customer Service Customer Service |